How to connect via FTP/SFTP

Learn to upload and manage your website files using FTP or SFTP.

What is FTP/SFTP?

FTP (File Transfer Protocol) and SFTP (Secure FTP) are protocols that allow file transfer between your computer and the web server. SFTP is the secure and encrypted version, and it's the one we recommend using.

Obtain the credentials

To connect via FTP/SFTP you need the following data:

  • Server: The server address (you will find it in the control panel)
  • User: Your FTP account username
  • Password: The FTP account password
  • Port: Port 21 for FTP or port 22 for SFTP

You can find all this information in the control panel, under Advanced Options of your hosting.

Recommended FTP client: FileZilla

FileZilla is a free and open-source FTP client available for Windows, Mac and Linux.

1

Download FileZilla

Visit filezilla-project.org and download the FileZilla client for your operating system.

2

Configure the connection

Open FileZilla and enter the connection data at the top:

  • Server: sftp://yourserver.com or ftp://yourserver.com
  • Username: your FTP user
  • Password: your FTP password
  • Port: 22 for SFTP or 21 for FTP
3

Connect

Click on 'Quick Connect' or press Enter. If it's the first connection, accept the server certificate.

Important tips

Use SFTP whenever possible

SFTP encrypts all the data you transfer, including passwords, so it's much more secure than FTP.

Make backups

Before modifying or deleting files on the server, download them first to your computer as a backup.

Need help?

If you have problems connecting via FTP/SFTP, contact our support team.

Create support ticket