I cannot access my email or my website

If you are having trouble accessing your email or website, our firewall may have temporarily blocked your IP for security reasons.

Why has my access been blocked?

Our security system may temporarily block your IP in the following situations:

  • Authentication errors

    You have entered the incorrect password several times in a row when trying to access email, FTP, SSH or the control panel.

  • Website programming errors

    Your website contains errors that repeat continuously and our system detects them as possible attacks.

  • Automatic protection

    This measure is automatic and temporary, designed to protect your services and our servers.

How can I check if I am blocked and unblock myself?

Use our diagnostic tool to check the status of your IP and unblock it if necessary:

IP check tool

This tool allows you to:

  • View your current IP address
  • Check if your IP is blocked
  • Unblock your IP immediately
Check and unblock my IP
Note:

The unblocking is immediate, but if you continue entering incorrect credentials or if the website errors persist, the IP will be automatically blocked again.

How can I avoid future blocks?

  • Verify your passwords

    Make sure you are using the correct passwords to access your services (email, FTP, SSH, etc.).

  • Review your website errors

    If you have programming errors that repeat constantly, review the error logs and fix them.

  • Update applications

    Keep WordPress and other web applications up to date to avoid security errors.

  • Configure email clients correctly

    Make sure your email clients (Thunderbird, Outlook, etc.) have the correct configuration settings.

Need help?

If you continue to have access problems after unblocking your IP, our support team will be happy to help you.

Create support ticket